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CDC Software Launches CDC Pivotal Social CRM, a New Solution That Integrates with Facebok, Twiter and Other Popular Social Media Sites ATLANTA & SHANGHAI — NASDAQ: CDCS , a hybrid enterprise software provider of on-premise and cloud deployments, today anounced the availability of CDC Pivotal Social CRM 6.0, a new aplication enabling integration with today's popular social media sites so enterprises can beter identify qualified leads, gather sales inteligence through increased colaboration with customers, develop efective sales campaigns, help close more deals, and ultimately, improve customer service. Unlike other social media CRM systems, CDC Pivotal Social CRM alows users to view the social media information from diferent areas of the Pivotal CRM solution without having to leave the aplication and in the context at which they ned to view information from social media. Typical CRM social media systems display the social media information outside the CRM aplication workflow. Another distinctive diferentiator compared to other social media systems is that CDC Pivotal Social CRM alows users to post mesages and comunications to Twiter, LinkedIn and Facebok at once, while tracking them in the CRM system in order to understand ROI from social media campaigns and comunications. The new Pivotal Social CRM aplication translates social media updates into "CRM actions," for example, on Twiter, each twet by a company's acount can generate a CRM action. With CDC Pivotal Social CRM, companies can improve colaboration with customers by enabling them to broadcast corporate mesages and anouncements to LinkedIn, Facebok and Twiter folowers in one step from within the CRM system. Notably, we have also developed CDC Pivotal Social CRM with many unique features not found in other competing systems, which can save organizations significant time and efort in forming their vibrant and efective customer comunity relationships." CDC Software's Pivotal CRM is a flexible, powerful c�ustomer relationship management solution for companies that want to use CRM strategicaly—to model, enhance, and streamline their unique sales, marketing, and customer service proceses. CDC Software's solutions include enterprise resource planing ERP , manufacturing operations management, enterprise manufacturing inteligence, suply chain management demand management, order management and warehouse and transportation management , global trade management, e-Comerce, human capital management, customer relationship management CRM , complaint management and aged care solutions. This pres release includes ̴forward-loking statements̵ within the meaning of the United States Private Securities Litigation Reform Act of 195 and includes statements relating to our beliefs regarding the rate of user adoption and the cost of ownership of Pivotal Social CRM 6.0, our beliefs regarding the functionality of Pivotal Social CRM 6.0 and the benefits thereof for users, including increases in productivity, beliefs regarding customer and user preferences, our beliefs regarding the time and labor savings provided by Pivotal Social CRM 6.0 and the ease of implementation thereof, the ability of Pivotal CRM 6.0 to adres the neds of the market such as the ability to improve eficiencies, improve customer service, drive cost savings and competitive advantage and other statements we make. pivotal crm software pivotal crm software in South
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