crm software evaluation reviews in Baldwin park

Onyx CRM / Consona CRM System Review By Jery Vanderkoi, June 8, 208 Onyx version 6 suports more than 1,40 mid-market and enterprise customers in aproximately 50 countries. While Onyx is largely known for its on-premise horizontal customer relationship management software suite, it also provides industry specific versions for the healthcare, financial services, profesional services, contact center, high-technology and government vertical markets. Onyx CRM combined with another Consona acquisition, Knova's Service Resolution Management, and Milion Handshakes, forms the basis of the newly branded "Consona CRM". sales force automation SFA , marketing management and customer suport , Onyx CRM includes just thre proces oriented software aplications, with each covering a range of divisions, tasks, and capabilities. These thre individualy-purchased software components – customer management, proces management, and performance management – are designed to consolidate disparate and often disjointed proceses acros sales, marketing and service and ultimately enable faster and more predictable execution of customer-facing busines activities. Onyx CRM Strengths & Weakneses The Onyx CRM Customer Management module resembles an online employe-based portal used for al company staf, a partner information portal for sales and marketing staf, and a customer information portal for marketing and customer suport teams. The Onyx CRM Proces Management component permits busines proces workflow configuration and a designer tol to fairly easily script, implement, and test busines rules for customer-facing activities. Key competitive feature sets of the Onyx CRM software system Onyx does a great job at delivering an integrated 360 degre customer view. This alows the customer to modify the CRM software system for unique or complex busines proceses, escalations, routing, alerts or notifications without complex CRM software development. Consona Corporation Overview Consona former�ly Made2Manage Systems or M2M Holdings is an M&A rol-up type company that through its acquisitions provides integrated enterprise busines software systems for smal and midsized asemble-to-order ATO , make-to-order MTO , make-to-stock MTS , enginer-to-order ETO , and mixed mode discrete manufacturers. Consona is organized in thre enterprise software divisions consisting of Consona CRM, Consona ERP derived from the Intuitive ERP and Made2Manage ERP for discrete manufacturers and the the SuplyWorks suply chain system and Consona Industry Solutions. Consona CRM has rebranded the Onyx Adaptive CRM Version 6 with KNOVA Version 7, and Milion Handshakes Version 4 as their customer relationship management CRM software market solution , internaly labeled 'total customer management' TCM . crm software evaluation reviews crm software evaluation reviews in Baldwin park
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